All Collections
Technical Issues or Questions
How-to's for updating your settings and managing your Silvertree experience
MLogging in
Verification, authentication, and general log-in questions
Trouble logging inAccount login is not working
My Verification code is not workingI am receiving a verification code but it is not working
Connection
Bluetooth, LTE, and connection issues and questions
My battery level is incorrect in the appBattery percentage not updating or accurate in the Silvertree app
I am seeing Amber Lights on my Reach. What does it mean?How to recognize what the Amber LED or Amber lights indicate
Why is my loved one's location incorrect in the Silvertree app?
My phone has perfect LTE, why does my Silvertree Reach not find a signal?
I'm not getting hug notificationsFor when you are not receiving push notifications for hugs
Is my Reach working?
The location in the app isn't accurate
SOS and Emergency Services
Technical issues related to SOS, automatic fall detection, alerts
How to press the SOS button
Why am I getting false alarms on my Reach?What sets off false positives on my Reach with Automatic Fall Detection on.
The button is not working
Wifi
Questions and troubleshooting for wireless internet connection
My Silvertree Reach won't connect to Wi-Fi
My WiFi is being disconnected
How to know my WiFi is connected
App Settings
How to update your app
Changing your Reach SettingsHow to turn off and on Fall Detection, 24/7 Emergency Services, and Emergency ID
How to Turn Fall Detection on and off
How to add an address and entry instructions
Update your Health Information
Update WiFi on the Silvertree Reach
How many Care Partners can I have on my Care Team?
How to Delete a Care Team memberHow to remove a Care Partner from your Team or a pending Care Partner.
How do I update my phone number?How to verify a landline or update your cellphone number in the Silvertree app
Sending Your Logs to Silvertree
Re-pair your Reach
How do I restart my deviceA step-by-step guide to perform a power cycle of the Silvertree Reach
How do I contact support?
Force Closing the Silvertree AppA step-by-step guide on how to force closing the Silvertree app on your smartphone
How to create multiple accounts with one email address
How to Find iPhone Notifications
Reset your iPhone Bluetooth Connection
Reset your Android Bluetooth Connection
How do I transfer my Reach to a new phone?
Reach Device missing from Bluetooth Settings