If you need to transfer the Reach to a new phone whether you purchased a new phone or need to change the primary phone that the Reach is paired to for any other reason, please follow the steps below.
1. Unpair your Reach device through the Bluetooth settings and reset your Reach.
Android devices
| iPhone devices
|
Step 2: Reset the Silvertree Reach
1. Place your Reach on the charging dock. You will see a flashing or solid LED if your Reach is properly placed on the Reach. If you do not see a flashing or solid LED light, try giving it a wiggle to line up the prongs properly
2. While the Reach is on the dock hold down the button on the side of the Reach til you see a rapid flashing white light. The Reach will then turn a deep blue color. The deep blue color tells us the Reach is in pairing mode.
3. Sign in to your same account on your new phone and pair.
Login to Silvertree with the same login as your previous account. If you are prompted to set up a brand new profile you may have logged in with a new account and should contact support
Under 'Device' tap on 'Add a device' and follow the prompts on the screen
