There may be a reason to unpair your Reach from your current phone and either pair it to a new phone or pair a new device to your existing phone. Below are the steps to remove the current Reach from your phone and get set up again.
Disconnect bluetooth pairing
Why do we do this?
Sometimes you will need to re-pair your Reach. Here are a few reasons why:
You have a brand new phone - congrats!
You need to switch the device the Reach is paired to
You have a new Reach due to an exchange or upgrade
You were un-paired due to a technical issue
Is my Reach connected?
To re-pair your Reach you must first disconnect your Reach. Use the image below to determine if your Reach is already disconnected.
Reset your Reach and Device Settings
Step 1: Close completely out of your Silvertree App
Completely close out of the Silvertree app. (Learn how to here)
Step 2: Disconnect the Bluetooth connection from your phone settings
How to: Android
Open your phone Settings
Go to "Connected Devices"
Find the device that starts with ST (if you do not see ST, you have already disconnected the connection)
Click on it or the gear icon next to the Reach.
Click "Forget this Device" and confirm.
How to: iPhone
Open your phone 'Settings'
Go to 'Bluetooth'
Find the device that starts with ST (if you do not see ST, you have already disconnected the connection)
Click on it or the information icon next to the Reach.
Click"Forget Device"
Step 4: Reset your Reach device
Next we will clear the Reach from remembering the phone. If you don't do this step, the Reach may try to automatically re-connect to the phone and not connect to the Silvertree app. This means the Silvertree app will not actually paired
To reset your Reach device, put the Reach on the dock and hold the button on the side of the Reach for 10 seconds. The Reach should then turn blue indicating the Reach has successfully been reset. For detailed steps see how to reset your Reach here.
Step 5- Re-pair your Reach in the Silvertree app
Re-open your Silvertree app. Under 'Device' you should see 'Add a Device'. You can now re-pair your Silvertree Reach.
Learn how to pair your device here.