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My Silvertree Reach won't connect to Wi-Fi
My Silvertree Reach won't connect to Wi-Fi
Leanna avatar
Written by Leanna
Updated over a week ago

Troubleshooting Wi-Fi Connection Issues with Your Silvertree Reach

If you're experiencing trouble connecting to Wi-Fi with your Silvertree Reach, there are a few things you can check to resolve the issue.

  1. Make sure that Wi-Fi is available at 2.4GHz on your network. Silvertree Reach only supports 2.4GHz connections. If you Please note:

    1. All Wi-Fi routers have a 2.4 GHz band.

    2. Newer routers may have both 2.4 GHz and 5 GHz bands, which will be indicated in the router name.

    3. Click here if you help checking if you're connecting to the right band

  2. Ensure that your phone or tablet's Bluetooth is enabled.

  3. Position yourself within Bluetooth range (approx. 30 feet from the Reach), keeping in mind that thick walls and doors can impede Bluetooth connection.

  4. Check that no other smart device is already connected to the Reach. The Reach can only pair with one device.

  5. Charge your Silvertree Reach by placing it on the charging dock. A blue pulsing light indicates that it is ready to pair.

  6. Open the Silvertree app on your smartphone or tablet and tap on "Add Device."

  7. Follow the in-app instructions to connect your Silvertree Reach to Wi-Fi.

  8. If you're using an Android device, make sure you have Location Services turned on.

Checking if Your Device is Connected to the 2.4GHz Band

If you are having trouble connecting your Silvertree Reach device to Wi-Fi, it may be because it only supports the 2.4GHz band. Here's how to check if your device is connected to the correct band:

  1. Look at the list of available Wi-Fi networks on your device.

  2. If you see more than one network on the list, you may need to connect to a different network to set up your Silvertree Reach device.

  3. Find the network that has "2.4 GHz" in its name. This is the network that you should connect to for your Silvertree device.

  4. If you need help finding your Wi-Fi network name or password, you can contact your Internet Service Provider (ISP) or look for the information on your Wi-Fi router.

If you have any other questions or need assistance, please don't hesitate to contact us at [email protected].

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