Be aware that the button press is more like a quick click rather than a long hold. A proper click should have enough force to push it in.

If you hold the button for more than two seconds, it will register as a 'hold' and not a quick click. Be conscious of your timing.

It may take a few attempts to get the hang of it. We recommend practicing to familiarize yourself with the button's sensitivity.

In the first few days of receiving your Reach, test the button press with a loved one to make sure you've got it right.