While your cell phone may have a strong LTE signal, it is significantly larger in size (which means there is more room for a larger antenna) than the SIlvertree Reach. Additionally, your devices may use a different network than the Silvertree Reach.

At Silvertree, we're balancing a sleek design you can comfortably wear every day, and a long-lasting battery, to ensure we can pick up a signal when it is available.

When Wifi isn't connected and you're in an area without strong LTE, the signal may not be strong enough.

Note: When an SOS has been sent, the Reach will attempt to find a signal in higher frequency in order to get you and a loved one connected. This will significantly drain the battery.

If you are in a location with WiFi or are unable to find a signal for an extended amount of time, please contact support at [email protected].

Note: If the device has not been charged for a long time and is not receiving any flashes, you may need to charge your device. Remember getting to 100% battery can take up to 2 hours.