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My battery level is incorrect in the app
My battery level is incorrect in the app

Battery percentage not updating or accurate in the Silvertree app

Leanna avatar
Written by Leanna
Updated over a week ago

Incorrect battery level reporting in the app

You may notice your battery level is not updating after a charge or has been stuck at the same percentage for a long time. Battery level is reported by the Bluetooth connection.

IMPORTANT: Your Reach works without a Bluetooth connection. Bluetooth connection is only used for giving your app information.

When your Reach is charged the button press and fall detection still work without a Bluetooth connection.

Here is how to reconnect your Bluetooth connection:

  1. Go to the settings on your phone

  2. Click on 'Bluetooth'

  3. Find the device starting with "ST" and tap on it

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