When you add the Reach to your Silvertree App, you'll be automatically prompted to set up a Wi-Fi network as this ensures the best battery life and connection source for your Reach.
If you skipped this step or the previously associated WiFi Network details change, you'll need to update your Wi-Fi.
The Silvertree App WiFi Settings
Changing or Setting up your Silvertree WiFi
The WiFi needs to be set up on the Reach Wearers Silvertree App on the phone the Reach was paired with. You cannot change the WiFi network if you log in with a different phone.
Open your Silvertree App
Go to 'Device' and tap on your Silvertree Reach
If your WiFi is not setup, the first WiFi setup button will be highlighted yellow and read 'Wifi is not setup on the Reach'
Tap on this button to scan for your network
Once you see your network tap on it and enter the password
Tap 'Submit' and you will see a green check once it's connected
Tap the 'X' to go back
I don't see my WiFi network listed
Tap the 'scan again' button at the bottom
Make sure you are close to the router
Make sure your WiFi is not a public network
Force close the app and re-open it
If you are still having trouble finding your WiFi network email us at [email protected].