If you need to set up a new Reach to your existing Silvertree profile you can follow the steps below. Please note one of these steps requires a Customer Support Agent to remove the current service of your old Reach (see step 3).
1. Remove your Reach device through the Bluetooth settings and reset your Reach.
Android devices
| iPhone devices
|
Step 2: Resetting the Silvertree Reach to factory settings
1. Place your Reach on the charging dock. You will see a flashing or solid LED if your Reach is properly placed on the Reach. If you do not see a flashing or solid LED light, try giving it a wiggle to line up the prongs properly
2. While the Reach is on the dock hold down the button on the side of the Reach til you see a rapid flashing white light. The Reach will then turn a deep blue color. The deep blue color tells us the Reach is in pairing mode.
3. Contact support to schedule a date to remove the connection to your current phone.
You can email us at [email protected] with the information below:
Email of the Reach Wearers account
Date and time preferred to remove the connection
Note: The connection needs to be removed during business hours (M-F 9-5 am ET)
A support agent will get back to you when your connection has been disabled.
4. Close out of the Silvertree app and re-open to refresh the app
Close out of the Silvertree app (See how here)
Re-open Silvertree
Under 'Device' tap on 'Add a device' and follow the prompts on the screen
