How to Resolve Wi-Fi Connection Issues with Your Device
If you're having trouble connecting your device to Wi-Fi, this guide will walk you through the steps to ensure everything is set up correctly, including updating your firmware and ensuring proper Bluetooth connection. Follow these steps to troubleshoot and resolve your Wi-Fi issues.
Step-by-Step Guide
1. Check and Update Your Firmware
Outdated firmware can cause connectivity issues. Make sure your device is running the latest firmware version.
If you are on version 1.4.1 or earlier, the wireless configuration of wifi is not available and may cause your app to show your wifi as not connected.
To update your firmware:
Open the firmware update article for detailed instructions on how to check and update your device's firmware.
Follow the steps provided in the article to ensure your firmware is up to date.
2. Ensure Bluetooth Connection Through the App
To update the firmware and troubleshoot Wi-Fi issues, your device must be connected via Bluetooth through our app.
Bluetooth connected | Bluetooth not connected |
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To connect your device to Bluetooth:
Open the app on your smartphone or tablet.
Navigate to the Bluetooth settings within the app.
If your device is not connected, follow the Bluetooth reset guide to establish a connection.
Once connected, proceed to the next step.
3. Verify Wi-Fi Connection Status After Firmware Update
After updating the firmware and connecting via Bluetooth, if the wifi credentials were entered correctly prior to these steps, it should now show connected. Here is how to check if your device shows a Wi-Fi connection.
Connected Wifi | Wifi not setup |
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To check your Wi-Fi connection:
Open the app and go to the device settings.
Look for the Wi-Fi status indicator:
If it shows as Connected, your setup is complete.
If it does not show as connected, continue to the next step to input your Wi-Fi information again.
4. Re-enter Wi-Fi Information if Not Connected
If your device still does not show a Wi-Fi connection, you may need to re-enter your Wi-Fi details.
To update your WiFi connection:
Open the update wifi credentials article for detailed instructions on how to connect to your wifi.
Follow the steps provided in the article to ensure your wifi is updated.
Troubleshooting Tips
Ensure your Wi-Fi network is operational: Verify that other devices can connect to your Wi-Fi network.
Double-check your Wi-Fi credentials: Make sure you are entering the correct network name and password. The credentials are case-sensitive
Move closer to your Wi-Fi router: Physical distance or obstacles can interfere with the connection.
Restart your router and device: Sometimes a simple restart can resolve connectivity issues.
If you continue to experience issues, please contact our support team at [email protected] for further assistance.