My Verification code is not working

I am receiving a verification code but it is not working

Leanna avatar
Written by Leanna
Updated over a week ago

Verification codes not working

Here are a few important things to note:

  • Codes only last for 10 minutes and always consist of 6 digits

  • You can only use the most recent code generated.

  • If you enter the code incorrectly it will give you an authentication error

Your account may be locked out

Your account will be locked if you try to log in unsuccessfully 10 times. But don't fret! We'll send you an email from our [email protected] account with instructions on how to unblock your account.

Your codes may be delayed

If you request a lot of codes, you may be entering an old code. Wait 10 minutes then follow the steps below:

  1. Go to your email and delete all the emails with the current codes so we don't get confused and re-use those!

  2. Open your Silvertree app

  3. Enter your email address and press 'Next'

  4. Wait for the code to go to your inbox. This may take 1-2 minutes

  5. Go back to your Silvertree app and enter the verification code and tap 'Next'

If there is an error that pops up that means the code was entered incorrectly. You can simply click on the last digit and backspace to enter the correct code. Here's an example:

If you are still not able to log in you can reach out to our technical support team at [email protected]. Please note: For privacy reasons we cannot see or share codes.

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