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Getting Started
Getting started with your new Silvertree Reach
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Start Here
Is it your first time setting up a Silvertree Reach or Profile? Start here!
The Silvertree Reach Quick Start Guide
How to use your Silvertree ReachLearn about all of the inspiring things you can do with the Silvertree Reach
Downloading the App
Creating your Silvertree Profile
Pairing Your Reach to your Silvertree App
Navigating the Care Partner App
Setup FAQs
Frequent questions for your first weeks as a Silvertree customer
How will my loved one get help during an emergency?
How do I cancel an SOS from the Reach?A step-by-step guide to cancel an SOS alarm of the Silvertree Reach
What happens if I accidentally press the emergency button?
Do I have to have a care partner or team?What happens if I do not have a care team?
How to become a 'Care Partner'?Getting setup as a Care Partner
Can I pair my Reach to a Care Partner's Phone?Pairing a Reach to a Care Partner's Phone
How do I clean my device?
How to invite a new Care Team member to your team
How does the SOS work without a Care Team?How emergencies will be escalated when you do not have a Care Team
Add RapidSOS 24/7 Emergency Response to your contacts
How to turn off 'Do Not Disturb' on your Smart deviceTo Do : Update Android steps with screenshots, update apple settings, crafting video
Change notification tone for SOS on AndroidHow to make the SOS easier to notice on your phone on an Android Device for app notifications