Frequent questions for your first weeks as a Silvertree customer
How will my loved one get help during an emergency?
How do I cancel an SOS from the Reach?A step-by-step guide to cancel an SOS alarm of the Silvertree Reach
What happens if I accidentally press the emergency button?
Do I have to have a care partner or team?What happens if I do not have a care team?
How to become a 'Care Partner'?Getting setup as a Care Partner
Can I pair my Reach to a Care Partner's Phone?Pairing a Reach to a Care Partner's Phone
How do I clean my device?
How to invite a new Care Team member to your team
How does the SOS work without a Care Team?How emergencies will be escalated when you do not have a Care Team