Welcome to Silvertree
Our shower-proof Reach, with up to 10 days of battery life and 24/7 emergency service support, will let you live your life, on-the-go without worry! Below, learn more about the safety and wellness features, including how to setup your Reach and your Silvertree Care Team of loved ones!
Before getting started, make sure you have these:
Your Silvertree Reach package
Your Silvertree box contains a Reach device, a charging dock, and cables. Make sure to have all of these accessories with you during setup.
Silvertree requires you to download our app on your phone. Make sure you have an iPhone, iPad or an Android.
Setting up your Silvertree Reach
Download the Silvertree app
Make sure to do this on the smartphone of the person wearing the Reach. If they do not have a smartphone, you will not be able to setup the device.
Set up your Reach profile
Complete your profile by filling in your information. Select the checkbox 'Will you be wearing the Reach?' to ensure you are creating a Reach wearer's profile. (Later in the process, loved ones will have to create a Care Partner specific profile on the Silvertree app with their own dedicated emails.)
Unbox your Reach
Remove your Silvertree Reach and all of the included accessories from the box. Plug one end of the charging cable into the charging dock and then the other end of the cable into a power source. Place the Reach on the charging dock. Ensure the six pins on the bottom of the Reach align to the top of the dock.
Your Reach should start flashing blue.
Pair your Reach in your Silvertree app
It's time to pair the Reach to your smartphone! Important: To ensure the full experience is available to the Reach wearer, you must complete this step using the Reach wearer's phone.
Open the Silvertree app and click on 'Add your Silvertree Reach'. Follow the steps displayed to pair your Reach, choose which features you want ON, and setup your Wifi connection.
5. Invite your Care Team
Your Care Team is the group of people you choose to notify during an emergency. This can be family members, neighbors or friends -- there is no limit to how many people can be on your Care Team.
Click on the 'Invite a Care Team' car on your smartphone to enter the email of the person you want to invite to your Care Team. This will send them an email invite to download the Silvertree app and join your team. They will need to complete this in order to be notified if you experience an emergency.
Now that your Reach is setup, learn more about the Reach features and how to get the most out of the features that you want!
Weeks of Battery
Stay on the go with a battery that will keep you going for up to 10 days without a recharge. Less time charging, means more time living!
The Silvertree Reach is waterproof rated IP57, so you can safely wear it in the shower.
Let your loved ones know you're ok 24/7. Powered by Verizon's Nationwide 4G LTE & GPS network, your Reach shares real-time location to your designated Care Team members in the Silvertree app.
The Silvertree Reach is designed to detect a hard fall. If you drop your Reach from an elevated height, move hands quickly then stop suddenly, or participate in certain activities, the Reach might detect a fall and trigger an alarm.
24/7 Emergency Call Center
If the Reach detects a fall or you trigger an alarm, your Care Team of loved ones will be notified and have an opportunity to respond. If your loved ones cannot respond, the 24/7 Emergency Call Center will be alerted. A Safety Agent from the Emergency Call Center will contact you and work with local emergency services to dispatch help as needed.
Know the Signs
The Silvertree Reach communicates status using varying color lights on the face of the Reach. (In the table below, three dashed lines denotes blinking.)
Now let's see how the Reach works
Sending an SOS
A short press of the button on the side of the Reach will start an SOS. The Reach will vibrate and pulse RED when an SOS is active.
Canceling an SOS
To cancel the SOS, press the button on the side of the Reach twice. When successfully canceled, the LEDs will flash green before the lights and vibrations stop.
When you need help, your family or friends will always be the first to know.
Your Silvertree Care Team of loved ones will always be given 60 seconds to respond to your emergency before it is escalated to emergency services.
Learn more about the Silvertree Reach at How to use your Silvertree Reach | Silvertree Help Center.
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