All Collections
Getting Started
Setup FAQs
How to become a 'Care Partner'?
How to become a 'Care Partner'?

Getting setup as a Care Partner

Leanna avatar
Written by Leanna
Updated over a week ago

Silvertree considers a Care Partner anyone who supports you on the Silvertree app. This can be a friend, a family member, a neighbor or anyone you'd like to be connected with you on the Silvertree app.

While Reach wearers can manage the Reach on their own, we always recommend inviting a few loved ones to become a Care Partner. We encourage this for times when you may need help, but not need emergency services showing up to your location.

โ—๏ธ IMPORTANT โ—๏ธ

The Silvertree Reach device MUST be paired to the Reach wearer's account, in order for the safety alert features to notify the Care Team and the 24/7 Emergency Service center.

If you need assistance pairing the Reach to your Silvertree account, please contact Silvertree Customer Support at [email protected]

Features for Care Partners

  • Remotely enable Fall Detection and 24/7 Monitoring

  • Send Hugs to your loved one

  • Confirm/Cancel SOS Requests

  • Receive location information

  • Live group chats during emergencies

  • Reach Battery alerts

Create a Care Partner Profile

Care Team Invite

When a Reach wearer invites you to their Care Team, you will receive either a text or an email inviting you to the Care Team. Just tap on the link and you will be prompted to download the Silvertree App.

Create your profile and join the Care Team

Download the Silvertree app and begin to set up your account.

  1. Enter your email address. Be sure it's an email address you have access to as a verification code will be sent to your phone.

  2. Tap 'Send Code Now' and accept the privacy pop-up checkmark

  3. Open your email from Silvertree to retrieve the 6-digit verification code

  4. Go back to the Silvertree app and enter the 6-digit verification code from the email. Tap 'Enter'

  5. You will receive a text message with a 6-digit number. Enter this 6-digit number in the Silvertree app to continue setting up your account.

  6. Enter your profile information and then enable the Setup Permissions to finish creating your profile. This is required to ensure access to all of the Silvertree Reach features.

  7. Quickly learn about how to start and stop a SOS and the role of the Care Team during an emergency.

  8. Accept your Care Team invite!

  9. Finish learning about the role of the Care Team in an emergency and then you're setup!

Common Help Articles for Care Partners

Did this answer your question?