The Silvertree Reach is powered by a lithium-ion battery. The Silvertree Reach comes complete with a charging cable, a charging plug, and a charging dock.
How long is my battery life?
Your Silvertree Reach battery life can lasts up to 10 days on a full charge. We are continuously improving battery life with our firmware updates so stay up to date on our latest releases and ensure you are on the most recent firmware.
What can affect my battery level?
You may see a lower battery life based on the following factors.
The number of hugs sent to the Reach
How often the Care Team refreshes the location
The length of time spent on WiFi versus on-the-go (see below)
The strength of the LTE signal when WiFi is not connected. If you are on WiFi this will significantly improve the battery. (see below)
Charging your Reach
It can take up to 2 hours to charge your device to 100%.
What are tips to extend my Reach's battery life?
Make sure you're connected to WiFi if you are at home or in a location with a secure WiFi connection available.
LTE-only use for more than 8 hours per day will require more frequent charging. We recommend connecting your Reach to your available, secure Wifi network.
Keeping your phone nearby
Keep your phone nearby to improve battery life during location requests