Using a unique email address helps protect your account from unauthorized access. Since the email serves as the primary point of contact and often the method for account recovery, having a unique email tied to each account ensures that sensitive information remains private and accessible only to the account owner.

Each user account must be independently verifiable. By requiring a unique email address, we ensure that each account can be distinctly identified. This avoids confusion and potential issues related to identity and access. For instance, if multiple accounts were allowed to share the same email, it could lead to errors in delivering important communications or verifying identity. Additionally if the same email address functions as the Reach Wearer and the Care Partner it would create confusion for setting up the device.

A unique email address ensures that all communications, such as notifications, updates, and support messages, reach the correct user. This prevents important messages from being lost or misdirected, which could happen if multiple accounts shared a single email address.

Unique email addresses streamline the management of user accounts. For instance, it simplifies processes such as logging in, recovering forgotten passwords, and managing account settings. This uniformity reduces the complexity for both users and support teams.

If you and another person need to create separate accounts but only have one email address between you, there are several solutions you can consider:

Creating a new email address is a straightforward solution. Services like Gmail offer free and easy-to-set-up email accounts. You can quickly create a new email address to use for a second account. Learn how to create a free Google email address.

Many email services allow you to use variations of your email address to receive messages in the same inbox. For example, if you use Gmail, you can modify your email address by adding a plus sign (+) and additional text before the @ symbol. Emails sent to [email protected] or [email protected] will still be delivered to [email protected]. Discover more about using the email account workaround.

Requiring a unique email address for each account is vital for ensuring security, clear communication, and ease of use on our platform. Whether creating a new email address or using an email workaround, these steps help maintain the integrity and functionality of user accounts. If you have any questions or need further assistance, please don't hesitate to contact our support team.